These answers are for ShopGlow today, not for Theme Store themes in general. Where ShopGlow has not decided a policy yet, this page says so instead of inventing one.
Can I try Street Surge in my own store before buying?
No — not through a Theme Store trial today, because Street Surge is not currently listed on the Shopify Theme Store. The honest substitute is: look at the sample preview, read the setup guide, compare on the comparison page, and contact support with your catalog size and must-have features before any purchase decision.
Is it refundable?
No ShopGlow refund policy for off-Store sales has been decided yet, so do not buy expecting a refund. In general, Shopify Theme Store purchases are final sale — another reason to judge fit carefully before paying, wherever you eventually buy.
Will it look like the demo with my photos?
Not automatically. Demo and sample images are styled to show a theme at its best. Your own photos, colours and copy will change how it looks. Use clear, consistently sized product images, and check a product page on a real phone before you publish.
What if an app breaks the theme?
First check the troubleshooting page to tell theme, app, custom code and Shopify platform apart. App issues and app-caused conflicts are not covered by theme support — contact the app developer for those, and tell ShopGlow which app is involved so the cause is clear.
Will updates overwrite my code edits?
Possibly. Keep a duplicate of your theme before editing code, and keep a copy of your settings before a major update. Settings normally carry over; conflicting code edits may not.
Can I use one purchase on more than one store?
For Shopify Theme Store themes in general, a purchase is licensed to one store. ShopGlow's own off-Store licence terms have not been decided yet, so this page does not promise multi-store use.
How fast is it, and is it good on mobile?
No speed guarantee is made here. The theme's own code is small, but Shopify platform scripts also affect load time. Judge speed on a real phone with your own products, not on a screenshot, and check the setup guide's mobile step before publishing.
What is included in support?
See the support page: bug fixes for the unmodified theme and help configuring theme settings. Custom design, custom code, third-party apps, SEO, page-speed work and Shopify platform issues are not included.