Email shopglowthemes@gmail.com. Reply target: within 2 business days.
Please include: your store URL, the theme name, what you were doing when the issue happened, and a screenshot if you have one.
What is covered
- Bug fixes for the ShopGlow theme itself.
What is not included in a theme price
- Custom design work
- App integrations
- Store setup help
Included / not included
| Included in theme support | Not included |
|---|---|
| Bug fixes for the theme itself, in its unmodified state | Custom design work and custom code |
| Help configuring theme settings and sections | Third-party app issues, integrations and app conflicts caused by an app |
| Help with a theme feature that does not work as documented | Shopify platform issues (products, discounts, domains, checkout) — those go to Shopify Support |
| Guidance from the setup guide and docs | SEO, conversion advice, page-speed work, analytics setup, image editing and translations |
Channel: email only. No phone or live chat is promised. Reply target: within 2 business days. If something stops working, start with the troubleshooting page — it helps you tell whether the cause is the theme, an app, custom code, or Shopify itself.
Duplicate your theme before editing code, and keep a copy of your settings before a major update.